All those "need to know" questions are answered below.
The Reservation Process
Q. How do I reserve a crib or equipment?
A. We are working to get an on-line order form up and running. Until then, we ask that you give us a call at 207.412.8686 or email us at acadiababyoutfitters@yahoo.com. If you contact us by phone please leave a message if we're unable to answer it on the first try. Either way, we'll be in touch shortly to further discuss your needs and to secure your reservation. Once our on-line form is active, you may choose from all three options-- on-line, phone or email-- to place your reservation.
Q: What information do you need?
A: In addition to the items that you'd like to rent, we'll need to know the "where" and the "when". Don't worry if you haven't figured that all out yet, either. Cribs rent out quickly, however, so it's important to get your order in to us well in advance of your stay, especially if you're going to need a crib. You can always add items and fill in the remaining blanks later.
Q: How do I pay for my order?
A: Once we've tallied your order we'll email a reservation form to you. At that time you may secure your order by paying with a credit card (Visa, Mastercard or Discover) or by check or money order. The address for sending a check or money order will be included with your invoice. We accept cash, though this is limited to same day transactions at our pick-up facility, or at your vacation home, and arrangements must be made in advance.
Q. How much money do you require down?
A. When we send you your completed reservation and the total price due (rental amounts and delivery fees if applicable,) we'll ask for 50% of the total rental amount due. You're asked to pay the remaining rental amount and any delivery fees no less than 3 days prior to occupancy.
Q: When must I pay in full?
A: We require payment in full within 76 hours of your rental period.
Q: Am I required to pay sales tax?
A: No. Because Acadia Baby Outfitters provides a service, not a sale, we are not required to collect sales tax.
Q: What if I have to cancel, but I've already sent in all or part of the amount due?
A: For cancellations made 7 days or more in advance of your reservation, any monies paid will be refunded in full.
For cancellations made 3-6 days in advance of the reservation date, 50% of the monies paid will be refunded in full. For cancellations made less than 3 days in advance of arrival, monies are not refundable. Sorry.
A. We are working to get an on-line order form up and running. Until then, we ask that you give us a call at 207.412.8686 or email us at acadiababyoutfitters@yahoo.com. If you contact us by phone please leave a message if we're unable to answer it on the first try. Either way, we'll be in touch shortly to further discuss your needs and to secure your reservation. Once our on-line form is active, you may choose from all three options-- on-line, phone or email-- to place your reservation.
Q: What information do you need?
A: In addition to the items that you'd like to rent, we'll need to know the "where" and the "when". Don't worry if you haven't figured that all out yet, either. Cribs rent out quickly, however, so it's important to get your order in to us well in advance of your stay, especially if you're going to need a crib. You can always add items and fill in the remaining blanks later.
Q: How do I pay for my order?
A: Once we've tallied your order we'll email a reservation form to you. At that time you may secure your order by paying with a credit card (Visa, Mastercard or Discover) or by check or money order. The address for sending a check or money order will be included with your invoice. We accept cash, though this is limited to same day transactions at our pick-up facility, or at your vacation home, and arrangements must be made in advance.
Q. How much money do you require down?
A. When we send you your completed reservation and the total price due (rental amounts and delivery fees if applicable,) we'll ask for 50% of the total rental amount due. You're asked to pay the remaining rental amount and any delivery fees no less than 3 days prior to occupancy.
Q: When must I pay in full?
A: We require payment in full within 76 hours of your rental period.
Q: Am I required to pay sales tax?
A: No. Because Acadia Baby Outfitters provides a service, not a sale, we are not required to collect sales tax.
Q: What if I have to cancel, but I've already sent in all or part of the amount due?
A: For cancellations made 7 days or more in advance of your reservation, any monies paid will be refunded in full.
For cancellations made 3-6 days in advance of the reservation date, 50% of the monies paid will be refunded in full. For cancellations made less than 3 days in advance of arrival, monies are not refundable. Sorry.
Delivery:
Q: How do I pick up my items?
A: Pick-ups and drop-offs of rental equipment are by appointment only. The convenient pick-up/drop-off location will be provided.
Q: Can Acadia Baby Outfitters deliver my items directly to me?
A: Yes, we offer delivery to private homes, hotels, just about anywhere. Advance notice is required and there is an additional fee of $25 - $40 for this service, which includes delivery, set-up (if necessary) and removal. Contact Acadia Baby Outfitters for delivery charges outside the Mount Desert Island area.
Q: How can I schedule delivery of my items to a vacation rental home or hotel, especially if my travel plans mean that I won't be arriving until late at night?
A: We work with you, your rental agent and/or hotel staff to deliver your items in advance. Just let us know the "where" and the "when" of your arrival, and leave the rest to us. If it's late, don't worry. You'll arrive knowing that your equipment is set-up and waiting for you.
A: Pick-ups and drop-offs of rental equipment are by appointment only. The convenient pick-up/drop-off location will be provided.
Q: Can Acadia Baby Outfitters deliver my items directly to me?
A: Yes, we offer delivery to private homes, hotels, just about anywhere. Advance notice is required and there is an additional fee of $25 - $40 for this service, which includes delivery, set-up (if necessary) and removal. Contact Acadia Baby Outfitters for delivery charges outside the Mount Desert Island area.
Q: How can I schedule delivery of my items to a vacation rental home or hotel, especially if my travel plans mean that I won't be arriving until late at night?
A: We work with you, your rental agent and/or hotel staff to deliver your items in advance. Just let us know the "where" and the "when" of your arrival, and leave the rest to us. If it's late, don't worry. You'll arrive knowing that your equipment is set-up and waiting for you.
Safety:
Q: How do I know the equipment you use is safe for my child?
A: We don’t take child safety lightly. We track recall information on a regular basis through the U.S. Consumer Product Safety Commission's website at www.cpsc.gov, which provides automated recall updates on baby equipment. All of our equipment meets Federal and ASTM (American Society for Testing and Materials) Standards. The equipment you receive is clean, safe, and defect free.
Q: What cleansers are used?
A: We use only fragrance free, eco-friendly cleaners. All baby linens are cleaned with eco-friendly detergent using a high temperature, sanitary cycle wash. Items are cleaned and delivered by a person who is up-to-date with vaccinations and boosters against Covid-19.
Q: Do you rent car seats? How about life jackets?
A: Yes, and yes. However, for liability purposes we will not install car seats for you and our choices are extremely limited due to the ever-changing criteria for them. We don't install life jackets, either! Fortunately they come with the proper wearing instructions sewn or permanently inked into the jacket so you'll be able to figure out how to keep your child safe.
A: We don’t take child safety lightly. We track recall information on a regular basis through the U.S. Consumer Product Safety Commission's website at www.cpsc.gov, which provides automated recall updates on baby equipment. All of our equipment meets Federal and ASTM (American Society for Testing and Materials) Standards. The equipment you receive is clean, safe, and defect free.
Q: What cleansers are used?
A: We use only fragrance free, eco-friendly cleaners. All baby linens are cleaned with eco-friendly detergent using a high temperature, sanitary cycle wash. Items are cleaned and delivered by a person who is up-to-date with vaccinations and boosters against Covid-19.
Q: Do you rent car seats? How about life jackets?
A: Yes, and yes. However, for liability purposes we will not install car seats for you and our choices are extremely limited due to the ever-changing criteria for them. We don't install life jackets, either! Fortunately they come with the proper wearing instructions sewn or permanently inked into the jacket so you'll be able to figure out how to keep your child safe.
Renter's Responsibilities
Q: Do I need to clean the equipment before returning it to you?
A: We will completely clean the equipment after your rental. We do ask that you return the equipment wiped free of any crumbs. Please clean any spills or accidents when they occur to prevent permanent damage or stains to the equipment. In regards to high chairs and booster seats, please do no cut food directly on the tray. Doing so leaves grooves in the tray itself, making them difficult to clean.
Q: The items I've rented include linens. What should I do before returning them to you?
A: You do not need to wash the linens prior to pick up. To prevent mildew, please do not place damp linens in a plastic bag. We use a fragrance-free, eco- friendly detergent and a high-temp wash to ensure linens are clean and sanitized after each use.
Q: What do I do if there's a problem with one of my rental items?
A: We ask that you examine all items at the time of delivery and notify us immediately if there is a problem. Do not use any item that you suspect is unsafe.
Q: What happens if I break or lose something that I've rented?
A: We all know that accidents happen and that normal wear and tear is, well, normal. Please let us know right away if you do lose or break something, however, as we strive to keep our equipment in the best condition for you and your baby or toddler. If a rental item is not returned, or is found to be damaged and/or with missing parts, you may be charged for the cost of replacement or repair. This charge excludes the cost of the original rental for the item.
Q: Since I'm renting equipment, there must be some other form that needs to be completed. Am I right?
A: Yes you are. We ask that you read and acknowledge your understanding of the rental process by reviewing our rental waiver. Payment for and receipt of our rental equipment implies that you have done so. We require that there is an executed copy of this waiver in place, signed by an adult, prior to releasing any equipment for rent.
A: We will completely clean the equipment after your rental. We do ask that you return the equipment wiped free of any crumbs. Please clean any spills or accidents when they occur to prevent permanent damage or stains to the equipment. In regards to high chairs and booster seats, please do no cut food directly on the tray. Doing so leaves grooves in the tray itself, making them difficult to clean.
Q: The items I've rented include linens. What should I do before returning them to you?
A: You do not need to wash the linens prior to pick up. To prevent mildew, please do not place damp linens in a plastic bag. We use a fragrance-free, eco- friendly detergent and a high-temp wash to ensure linens are clean and sanitized after each use.
Q: What do I do if there's a problem with one of my rental items?
A: We ask that you examine all items at the time of delivery and notify us immediately if there is a problem. Do not use any item that you suspect is unsafe.
Q: What happens if I break or lose something that I've rented?
A: We all know that accidents happen and that normal wear and tear is, well, normal. Please let us know right away if you do lose or break something, however, as we strive to keep our equipment in the best condition for you and your baby or toddler. If a rental item is not returned, or is found to be damaged and/or with missing parts, you may be charged for the cost of replacement or repair. This charge excludes the cost of the original rental for the item.
Q: Since I'm renting equipment, there must be some other form that needs to be completed. Am I right?
A: Yes you are. We ask that you read and acknowledge your understanding of the rental process by reviewing our rental waiver. Payment for and receipt of our rental equipment implies that you have done so. We require that there is an executed copy of this waiver in place, signed by an adult, prior to releasing any equipment for rent.
